Refund policy

Product Returns and Warranty

 

If you wish to return or exchange a purchased item, please contact us via email at info@hubs.lt.

 

Buyers (consumers) of HUBS online store have the right to cancel a purchase without providing a reason, by notifying the seller via email within 14 days from the moment of product delivery or collection.

 

The products must be returned to the address specified by the seller.

 

Upon receiving the returned product and assessing its condition, the seller will refund the payment to the buyer within 14 days of receiving the product.

The product must be returned in its original packaging, and the return form (if provided by the seller) must include the order number or the buyer's name and surname.

The buyer is responsible for ensuring that the product is complete. If the product is incomplete, the seller will not accept the return.

The product must be undamaged, unworn, and suitable for resale. Otherwise, no refund will be provided.

The quality guarantee provided by the seller does not limit or affect the buyer's (consumer's) rights established by law when purchasing a product or service of inadequate quality.

 

For any inquiries, please contact us via email at info@hubs.lt.

You may also submit any requests or complaints regarding products or services purchased from our online store via email: info@hubs.lt.

Defective or Incomplete Products

A buyer who wishes to submit a complaint about a defective or incomplete product may do so via email at info@hubs.lt.

When submitting a complaint, the buyer must provide the following information:

1. Order number (or the name and surname used during registration).
2. A photo of the product and a photo of the defective area (if it is a mechanical issue and can be photographed).
3. A photo of the product’s packaging.
4. A description of the defect, malfunction, or the missing part.

The buyer must specify how they would like the issue to be resolved:

a) Replace the defective product with a new one.
b) Provide the missing parts for the incomplete product.
c) Request a refund of the paid amount.

If the seller is unable to fulfill the options listed in points a) and b), the seller will refund the full amount upon receiving the returned products.

After reviewing the complaint, a response will be provided within 10 business days.

Warranty Exclusions:

• The warranty does not cover unintentional or intentional mechanical damage (tears, cuts, etc.).

Product Returns:

Customers can return products via DPD parcel lockers or send them by their chosen method to the address provided by the seller. The return costs are covered by the buyer.